Shipping & Returns Policy

Last updated: Jan 10th, 2026

This Shipping & Returns Policy applies to orders placed on the official WOWGOOCOOL website.

Shipping Policy

WOWGOOCOOL supports worldwide shipping.

For customers in the United States, orders are shipped from our domestic U.S. warehouses. We have warehouse coverage in the western, central, and eastern United States, and we will select the most suitable warehouse based on the customer’s delivery address, inventory availability, and carrier service coverage.

For customers outside the United States, shipping availability, delivery time, and shipping cost may vary by country or region. If you experience any shipping issue or cannot complete checkout due to shipping restrictions, please contact us by email or live chat.

U.S. Shipping Cost

Standard shipping is free for customers in the United States, except for very remote areas or addresses that require additional carrier fees.

Some remote areas, U.S. territories, military addresses, PO Boxes, or locations that cannot be served by our carriers may be unavailable or may require an additional shipping fee. If an additional fee is required, we will contact you before shipment.

Any extra costs caused by an incorrect address, address change, failed delivery, refused package, or other customer-related delivery issue will be the customer’s responsibility.

International Shipping Cost

For orders outside the United States, shipping fees may vary depending on the destination country or region, product availability, carrier service, and local delivery conditions.

Any customs duties, taxes, import fees, remote-area surcharges, or local handling fees required by the destination country or region are the customer’s responsibility unless otherwise stated at checkout.

If you have questions about international shipping before placing an order, please contact us by email or live chat.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully completed.

Orders are not normally processed on weekends or U.S. public holidays. During peak seasons, promotions, inventory transfers, or carrier delays, processing may take slightly longer.

Estimated Delivery Time

For U.S. orders, standard delivery usually takes 3–7 business days after shipment, depending on the delivery address, warehouse location, carrier route, weather, and local delivery conditions.

For international orders, estimated delivery time varies by country or region and will depend on the shipping method, customs clearance, and local carrier service.

If expedited shipping is available at checkout, the estimated delivery time and shipping cost will be shown before payment. Expedited shipping availability may vary by product, address, inventory location, and carrier service coverage.

Shipment Tracking

After your order has shipped, we will send a shipping confirmation email with the tracking number to the email address provided at checkout.

Please allow 24–48 hours for the carrier tracking information to update after the package is shipped.

Delivery Inspection

When receiving your package, please check whether the outer packaging is visibly damaged, opened, or deformed. If the package appears seriously damaged, please take photos or videos and contact us as soon as possible.

If the product is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos or videos.

Order Cancellation

You may request to cancel your order before it has been processed for shipment.

Once an order has been shipped, it cannot be canceled. You may request a return after delivery according to the return policy below.

If an order is canceled due to customer preference after payment has been processed, any non-refundable payment processing fees charged by Site Building Platform, PayPal, card processors, or other payment providers may be deducted from the refund where applicable.

Returns & Refund Policy

Return Window

Return requests may be submitted within 30 days of delivery.

To start a return, please contact us first. Returns sent without prior approval may not be accepted.

Return Address

Authorized U.S. return address:

Chen Xu-FMD8398-0602
30W250 Butterfield Rd
Unit 302
Warrenville, IL 60555
United States
Phone: 703-627-0537

Important: This address is a warehouse return address. The phone number is used only for carrier delivery and shipping label requirements. It is not a customer service phone number. Please do not call the warehouse directly.

Before sending any return, please contact WOWGOOCOOL by email or live chat. We will review your request and reply with the correct return instructions.

0–7 Days After Delivery

Customers may request a return within 7 days of delivery.

For defective, damaged, or incorrect items, WOWGOOCOOL will provide a free return, replacement, or refund after verification. If the issue is confirmed to be caused by non-human factors or our fulfillment error, WOWGOOCOOL will cover the necessary return shipping cost.

For non-defective returns, including change of mind, wrong order, product not needed, or dissatisfaction unrelated to product quality, the customer is responsible for the return shipping cost.

The product must be unused, in brand-new condition, and returned with all original packaging, accessories, manuals, tags, and parts.

8–30 Days After Delivery

Customers may still request a return within 8–30 days of delivery if the product is unused, in brand-new condition, and returned with all original packaging, accessories, manuals, tags, and parts.

For non-defective returns during this period, the customer is responsible for the return shipping cost and a 20% restocking fee.

The restocking fee is charged because returned items are received, inspected, processed, and restocked by our warehouse team.

Original shipping fees, if separately charged on the original order, are non-refundable. Non-refundable payment processing fees charged by Site Building Platform, PayPal, card processors, or other payment providers may also be deducted from the refund where applicable.

For verified quality issues discovered during this period, WOWGOOCOOL may provide a replacement, refund, or free return after inspection. Damage caused by misuse, improper storage, unauthorized repair, intentional damage, or normal wear and tear is not eligible for free return.

After 30 Days

Returns are not accepted after 30 days from delivery, except where required by applicable law.

Restocking Fee and Partial Refunds

For eligible unused non-defective returns requested within 0–7 days of delivery, no restocking fee is charged.

For eligible unused non-defective returns requested within 8–30 days of delivery, a 20% restocking fee will be deducted from the refund.

If the returned product is used, damaged, missing accessories, missing original packaging, or not in its original condition, we may reject the return or issue a partial refund after inspection.

Items That Cannot Be Returned

We may reject a return if the product has been used, damaged by the customer, modified, missing accessories or packaging, returned without approval, or returned outside the 30-day return window.

Products damaged due to misuse, improper storage, unauthorized repair, intentional damage, or normal wear and tear are not eligible for free return.

Exchange Policy

If the product has a verified quality issue caused by non-human factors, customers may request an exchange within 30 days of delivery for the same model and specification, subject to inspection and inventory availability.

If the wrong model or wrong item was sent due to our error, customers may request an exchange within 7 days of delivery, and WOWGOOCOOL will cover the necessary shipping cost.

Return Process

1. Contact us at support@wowgoocool.com or through live chat with your order number, return reason, and photos or videos if applicable.

2. Our customer service team will review your request and reply with return instructions within 1–2 business days.

3. For approved returns, WOWGOOCOOL will provide return instructions and, when required, a warehouse return label. Customers must use the approved return label or return instructions so the warehouse can identify and process the return properly.

4. After approval, send the product back according to the return instructions. Please keep the tracking number.

5. After we receive the returned item, we will inspect it within 3–5 business days.

6. If the return is approved after inspection, the refund will be processed to the original payment method, minus any applicable return shipping cost, restocking fee, original shipping fee, or non-refundable payment processing fee.

Refund Method and Timing

Refunds are issued to the original payment method used for the order.

After the returned item is received and approved, refunds are usually processed within 3–7 business days. The actual time for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Contact Us

If you have any questions about shipping, returns, exchanges, refunds, or order support, please contact us before placing an order or before sending any return.

Email: support@wowgoocool.com

Live chat: Available on our website when online.

You may also contact us through our official social media channels, including Facebook, Instagram, X (Twitter), LinkedIn, YouTube, and other official WOWGOOCOOL accounts. Our team will reply as soon as possible during business hours.