What’s covered (and for how long):Major parts (under normal use, for quality issues):Frame, motor, battery, controller: 1 yearNote: Battery warranty doesn’t cover normal capacity loss.Other parts: 3 monthsNot covered: TiresWarranty starts: From the date the product ships from our warehouse.

What we provide:Within the warranty period, we’ll repair or replace faulty parts for free (if conditions are met).Note: Doesn’t cover indirect losses from product issues.

What’s not covered:Damage from accidents, disassembly, modification, or improper use (e.g., wrong charger, harsh environments)Expired warrantiesNormal wear, scratches, or damage from natural disasters

How to get warranty service:Contact customer service with your order number, photos, and fault details.Our team will check; if eligible, we’ll guide you to send it back or arrange an inspection.Approved issues: We’ll repair/replace for free and send it back.Not eligible: We’ll share a repair plan and cost—we proceed only with your okay.

Returns:Quality issues (damaged parts, malfunction, etc.): Request within 7 days of receipt. Product must be unused with intact packaging.We’ll cover the return shipping.

Personal reasons (style/color dissatisfaction): Request within 7 days. Product must be brand-new, unused, with complete packaging/accessories (to allow resale). You’ll cover the return shipping.

Exchanges:Non-human quality problems: Exchange for the same model within 15 days of receipt (after inspection).Size/model mismatch (not your fault): Exchange within 7 days. We cover round-trip shipping.

How to process:Contact our customer service (hotline/online) with your order number, reason, and product photos.We’ll review and reply within 24 hours. Approved? We’ll send the return/exchange address.Ship the product back (mark order number & reason) and keep the tracking number.We’ll inspect within 3-5 workdays. Eligible returns get a refund; eligible exchanges get a new product shipped promptly.

Refunds:Processed via your original payment method, usually credited within 3-7 workdays (depends on your payment platform).

Shipping Info Where we ship from: NJ 08691 or Los Angeles warehouseWhere we deliver: Most regions worldwide. For logistics fees in your area, check with customer service first.

Shipping costs: Free Shipping. Note: Extra costs from customer-caused address changes or delivery failures are your responsibility.

How long it takes: We ship within 1-3 workdays after payment. China: 3-7 workdays (varies by area).International: 7-30 workdays (may delay due to customs; check actual status).Track your order: We’ll email a tracking number after shipping. Use it on the logistics company’s site to check progress.

Quick tips: Double-check your address (street, number, contact) to avoid delays. Inspect packaging on delivery—refuse if damaged, and contact us right away.